Steps EAB’s Process:
1. Communicate. Contact community partners such as schools, health care providers, libraries, and related institutions to explain EAB’s service, and the broadband subsidy opportunities for low-income families.
2. Refer. Community partners generate “leads” for qualified households. EAB provides low-tech, easy to use communications such as staff meetings, paper flyers, and email.
3. Contact. Consumers contact EAB by phone or by email. EAB welcomes consumer and begins the registration process, providing information, digital navigation, and data entry.
4. Permission. EAB receives consumer’s approval to use their eligibility information for registration.
5. Match Address to ISP. EAB identifies the consumer’s e-911 address and the internet provider serving the address using EAB’s web-based BeneficiaryConnect tool.
6. Register. EAB works with the consumer to complete the online subsidy registration until the consumer receives an active determination of ineligibility.
7. Inform ISP. EAB informs the CUD or internet service provider when the consumer’s registration is complete. EAB sends the consumer’s datafile to the service provider (in the trial case, ECFiber) to evaluate the requirements for connection at the consumer’s address.
8. Installation Support. EAB tracks the service provider’s response to the consumer, and is available to coordinate approvals with property owners as required. Where additional funding is required to connect, EAB is providing grant assistance.
9. Service. The service provider opens an account for the consumer, makes an installation plan, and contacts the consumer to make installation arrangements. Once installation is complete, billing (at the agreed reduced rate) and service begins.
10. Reimbursement. The “subsidy” is actually a reimbursement for service to the service provider, through the federal USAC system. The service provider may also invoice EAB for authorized additional (non-federal) subsidies when available.